TERMS USED
a) ‘EdenGate’ is the trading name of EdenGate Travel Limited. Its registered office is at Hall Gate House, 39A Cranfield Road, Kilkeel Co Down, N. Ireland BT344LJ and is incorporated in the UK with limited liability. Company registration number: NI624149.
b) The ‘client’ is the person or persons who have/have made a confirmed booking with EdenGate Travel Ltd.
c) Your statutory rights are not affected by the Terms and Conditions.
DEPOSITS & BOOKING ACCEPTANCE
1.1 A deposit of $500 per person (unless otherwise stated) is required upon registration, along with a completed registration form to confirm the booking. Balance of payment, or final payment, must be received by EdenGate at least 90 days before the tour departure (unless otherwise stated). A $35 fee will be charged on all checks returned unpaid. It is the full responsibility of the traveller to check the accuracy of the dates on their travel documents.
1.2 EdenGate accepts a booking only when our agents have either received a deposit and confirmed your booking by email, if your booking is made more than 60 days in advance of your tour departure or when we have received payment in full and confirmed your booking by email if your booking is made less than 60 days before your tour departure. No tickets will be issued until full payment has been received.
1.3 On receipt of payment as detailed above, subject to availability and at our discretion, EdenGate will reserve the client a place on a trip. A contract is only made between the client and EdenGate upon confirming your booking and our communication with either you or our travel agents.
1.4 It is a condition of your booking being accepted that each client signs (or has signed on their behalf if under 18) our Terms & Conditions, which includes a waiver of liability, a copy of which will be available to you at your time of registration. “Sign”, in this instance, refers to checking the required box at registration. Failure to sign/check this box will not enable you to book this tour.
PAYMENTS & RESERVATION
2.1 Payments can be made online by ACH or credit card (3.5% surcharge). Checks, made payable to “EdenGate Travel”, can be sent to 12316 244th St, Chisago City, MN 55013-9688. You will receive an email confirmation of payments. Please check your spam folder.
2.2 The client is fully responsible for checking the accuracy of the dates booked upon receipt of their travel documents.
CANCELLATION
3.1 A client’s booking cancellation must be notified in writing or email to EdenGate.
3.2 Cancellations must be received in writing by 5:00 p.m. Central Time on the last business day of the applicable time period.
3.3 Please refer to your specific tour for details, as not all cancellation penalties are the same. If a cruise is included in your tour, special cancellation penalties dictated by the cruise line may apply. Please refer to the cancellation penalties imposed by the particular cruise line. It is the client's responsibility to read and agree to these terms and conditions at registration.
3.4 Cancellation charges are calculated on the day when EdenGate receives written notification. The Table below shows the days before departure dates that EdenGate receives written confirmation of cancellation and the percentage of tour fare, including any surcharges that will be imposed on the client as a corresponding cancellation charge. Please note that in addition to the tour fare cancellation charges set out below, the client may also incur cancellation fees for any third-party suppliers booked by the client in association with an EdenGate Tour.
3.5 Since we incur costs in cancelling your travel arrangements, the following scale of charges will be payable. Insurance premiums and amendment charges are not refundable in the event of cancellation. References to the deposit include all sums paid or payable at the time of booking.
DAYS BEFORE TRAVEL
% Charged
If the client cancels before 100 days loss of deposit. Balance payment is refundable.
If the client cancels 99-60 days before loss of deposit. Plus 50% of the balance cost
If the client cancels 60 days or less. 100% of the total cost
3.6 Transferring Bookings: You can transfer your booking to another person who satisfies all the conditions that apply to this booking by giving us notice in writing at least 7 days before departure. Both you and the new traveller are jointly liable for paying all costs we incur in making the transfer. Additionally, an administration charge will be $50 per person for requests made more than 61 days before departure and $100 per person within 61 days before departure.
3.7 For flight-inclusive bookings, you must pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the total cost of the flight. If you request to change all names on a booking, this will be considered a cancellation, and a new booking and full cancellation charges will apply.
3.8 Roommates' cancelling can result in a single supplement charge for the roommate. The Participant who cancels will be responsible for that charge if a substitute roommate cannot be found.
3.9 Once the tour has started, no refunds will be made under any circumstances for any unused sectors or sections.
3.10 If the client’s insurance policy covers the reason for the client’s cancellation, the client may be able to claim under that policy; this is entirely a matter between the client and their insurer.
3.11 Trip Cancellation and Interruption Insurance is strongly recommended.
3.12 If the client wishes to change to an alternative departure date, this must be done with a minimum of 10 days' notice. Any changes will be subject to a $100 administration fee. Any charges or non-refundable deposits paid to third-party suppliers are payable by the client in these circumstances.
3.13 It is important to enquire for full details of cancellation terms at the time of booking and cancellation. You must ensure that you have appropriate travel insurance for your needs. We strongly recommend that this includes but is not limited to covering against loss of deposit and cancellation fees. In light of covid 19, we also encourage you to consider the ‘cancel for any reason’ cover.
3.14 Edengate cannot assume responsibility for any additional costs or fees relating to the issuance and/or cancellation of air tickets or other arrangements not made through Edengate.
CHANGING YOUR VACATION DUE TO COVID-19
We will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment) in the following circumstances:
a) If you or anyone in your booking party test positive for Covid-19 and have to quarantine for a period of time or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and has to self-isolate for a period of time.
If you or anyone in your booking party test positive for Covid-19 within 14 days of your departure date, you must contact us, as you may be unable to travel. We will offer you the following options, subject to availability:
Postponing your vacation to a later date. We will notify you of any impact on the price the postponement may have (please note that you may have to pay full cancellation charges on some elements of your vacation, such as the flight, as well as any increase in cost imposed by other suppliers);
If not everyone on the booking is affected, you will have the right to transfer your place on the vacation to another person nominated by you, subject always to the requirements of cancellation clause 3.2 and following.
Cancelling your vacation, in which case our standard cancellation charges will apply as of the date of cancellation by you. You may be able to claim these costs back from your travel insurance provider.
If you, or anyone in your booking party, test positive for Covid-19 while you are on vacation, please notify your tour leader/us immediately. We will provide such reasonable assistance as we can in the circumstances. However, we will not be responsible for covering the cost of any curtailment of your vacation, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. You must ensure you have travel insurance that covers these costs.
b) You fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested. As such, you are denied entry to board the flight, entry to the destination, access to the services, or otherwise unable to proceed with the vacation or that portion of the vacation.
During your vacation, you are responsible for complying with any official guidance from governments or local authorities in any host country. You also acknowledge that the suppliers providing your vacation, including airlines, hotels and excursion providers, must comply with national and/or local guidelines and requirements relating to Covid-19 and have implemented specific measures. We do not expect these measures to significantly impact your enjoyment of the vacation, and all measures will be taken to secure your safety and those around you.
EdenGate shall have no liability for any refunds, compensation, losses, costs, expenses or damages incurred by You relating to any of the above or if You cannot travel or use all or part of the vacation because of these matters. It is your responsibility to arrange adequate travel insurance to cover You. Your insurance should include coverage against COVID-19 and other health-related incidents which may affect or curtail Your booking.
AIR TRANSPORTATION
4.1 If the tour price includes round-trip air transportation, it will be economy class.
4.2 If you require upgraded seats, you must inform your Edengage contact, and we will endeavour to acquire upgraded seats. The client will pay for any additional costs incurred.
4.3 Airfare is non-refundable once paid.
4.4 Any cancellation, itinerary change or failure to use confirmed space will be subject to penalties the airline levied during ticketing. The client will pay these penalties.
4.5 Airfare and airline schedules are subject to change without notice. The client will pay any additional costs incurred by the airline.
4.6 You can book your airfare independently and use your air miles. However, we ask that you wait until the tour is a guaranteed departure to avoid penalties.
4.7 Edenagte cannot be held responsible for any changes made by airlines for flights that are booked independently from the group.
4.8 Edenagte will endeavour to accommodate, within reason, the needs of clients who have booked airfare independently of the group if said flights are delayed, changed or canceled. However, the tour will continue as scheduled, with clients paying for additional transfer costs to join the group if said flights are delayed, changed or cancelled.
FREQUENT FLYER MILES
5.1 If you wish to use Frequent Flyer miles as part of the group air, you must provide your frequent flyer numbers and the associated airline when booking.
5.2 Edengate cannot guarantee that the airline used for group flights will be the client's Frequent Flyer miles.
5.3 Once you have received your air tickets, you can contact the airline for frequent flyer miles credit. This can be done by phone or in person at the airport.
TRAVEL INSURANCE
6.1 Your ticket price does not cover your travel insurance.
6.2 EdenGate strongly recommends that the client purchases comprehensive travel insurance cover for cancellation, medical expenses, personal accident, personal luggage, money and public liability before travel.
6.3 The client should ensure that any activities undertaken during the Tour are covered by their insurance; in this regard, please note that certain activities may require specific insurance. It is a matter for the client to ascertain the position with their insurer before partaking in any activity.
6.4 EdenGate reserves the right to refuse admission to a passenger unless the client has arranged appropriate insurance.
6.5 EdenGate accepts no responsibility for loss or personal damage to personal belongings or liability for personal injury/death.
NOT INCLUDED IN TOUR PRICE
7.1 Unless otherwise noted in the tour description, travel insurance, tips for your tour director or tour driver, and gratuities on cruise ships are not included.
7.2 Passports, visas, laundry, beverages and food not on the regular tabled hotel menu (these items will be billed to you before leaving the hotel or restaurant), as well as all other items of a personal nature, are the travellers’ responsibility.
7.3 The above fees/taxes are subject to change without notice.
TICKETS/ BOOKINGS
8.1 Bookings can only be used by the client to whom the booking was issued; no other person can use the booking in any circumstances.
TRAVEL & HEALTH DOCUMENTS
9.1 A valid passport is required for all travellers and must be valid for SIX months beyond the return date.
9.2 it is the sole responsibility of the passengers to check with the appropriate consulates and medical personnel to determine if visas are required and what health precautions and documents are necessary.
9.3 The Operator accepts no responsibility for failure to notify travel participants of customs and immigration laws or health requirements.
TRAVELLERS NEEDING SPECIAL ASSISTANCE
10.1 Any disability requiring special attention must be reported to Reformation Tours at the time of booking.
10.2 Edengate will make reasonable attempts to accommodate the special needs of tour participants with physical disabilities but is not responsible for any denial of services by carriers, hotels, restaurants and other independent suppliers.
10.3 Motorcoaches are not equipped with wheelchair ramps. We regret that we cannot assist tour members in walking, dining, or getting on and off motor coaches. Motor Coach Company and other carrier employees may not physically lift participants or assist them on or off vehicles.
10.4 A qualified companion must accompany travellers who need such assistance.
BAGGAGE
11.1 Porterage is not included in the tour price unless otherwise specified.
11.2 Due to limited coach capacity, each passenger may bring no more than one medium suitcase plus carry-on luggage. The baggage must weigh less than 50 lbs.
11.3 We strongly recommend Each bag or suitcase measure no larger than 30” or 75cm along its longest side. We highly recommend travelling with soft-sided bags, where possible.
11.4 Extra baggage or excess weight will carry a surcharge and shall be paid to your tour manager.
11.5 International air carriers may also impose fees for excess weight.
11.6 Edengate accepts no responsibility for loss of or damage to luggage or any other personal property. Travel insurance is strongly recommended.
TRAVELLING & APPROPRIATE CONDUCT
12.1 The client must observe the laws and regulations of the countries visited, including customs and foreign exchange restrictions. If the client does not, they may be asked to surrender their EdenGate ticket, which may be cancelled without a refund.
12.2 In the interest of safety, there may be times when the EdenGate representative must decide. It is a condition of booking that the client must comply with the authority and decisions of the appointed EdenGate representative. Suppose the client does not comply with the EdenGate representative and is not compliant with the general enjoyment and well-being of the other members of the tour. In that case, EdenGate reserves the right to exclude the client from continuing the tour. In such a case, EdenGate will not be liable for any refund, compensation or additional costs incurred by the client. EdenGate cannot accept responsibility for the behaviours of others on tour or for any activities that are curtailed as a result.
12.3 To ensure congenial membership, Edengate reserves the right to accept or reject any person as a tour participant and to expel any participant whose conduct is deemed incompatible with the interest of the tour group.
CHANGES BY US
13.1 Any price increase will be notified to EdenGate agents and on our website. EdenGate will endeavour to remove all out-of-date promotional material.
13.2 EdenGate reserves the right to reduce the price of any of our tours. The final price applicable will be confirmed to the client before the client makes a booking.
13.3 EdenGate itineraries are deliberately flexible, and the requirements of individual groups and clients will be facilitated. EdenGate reserves the right to vary, modify or cancel any itinerary, either partly or wholly. Itineraries published are sample itineraries only and may be amended without notice. EdenGate also reserves the right to use alternative vehicles to those advertised to facilitate the final size of any group.
13.4 In the event of cancellation of a tour by EdenGate, EdenGate will offer a full refund of the tour price only, less any non-refundable elements or alternative travel arrangements to all clients booked onto the tour. In these circumstances, EdenGate will pay no incidental or consequential expenses.
13.5 If access to any country or area is prohibited for reasons beyond EdenGate’s control, the client will be entitled to a refund only if EdenGate cannot offer substitute services of an equivalent standard. The refund amount will be calculated pro rata based on the total number of tour days and the number of tour days already travelled.
WEATHER CONDITIONS & UNFORESEEABLE CIRCUMSTANCES
14.1 The client accepts that certain activities and aspects of EdenGate tours are weather dependent and that EdenGate cannot be held responsible for weather conditions.
14.2 EdenGate will not be deemed in breach of these terms and conditions or otherwise liable to you because of a delay in performance or nonperformance of any of its obligations under these terms and conditions to the extent that any such delay or nonperformance is due to any Unforeseeable Circumstances. ‘Unforeseeable Circumstances’ means any circumstances beyond the reasonable control of EdenGate, including without limitation acts of God, pandemic, terrorist activities, insurrection, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, sabotage, civil disturbance, labour strikes, requisition, sickness, quarantine, government intervention, weather conditions, volcanic ash clouds and unforeseen circumstances.
14.3 If EdenGate and/or any of its Suppliers are affected by Unforeseeable Circumstances, they shall be entitled to and may, in their sole discretion, vary or cancel any itinerary or arrangement in relation to the tour. Regarding civil unrest, once EdenGate has investigated the prevailing situation, as it deems fit, it shall remain in EdenGate’s sole and absolute discretion whether to commence or proceed with a tour.
14.4 If a tour has to be cancelled due to Unforeseeable Circumstances, then the client will be offered an alternative tour at no extra cost. If this is not possible, the cancellation policy in paragraph 3 above will be applied.
VACATION DETAILS, CONDITIONS & COMPLAINTS
15.1 EdenGate tours are physically active, with varying demands and fitness requirements depending on the specific itinerary and duration of the tour. By booking your tour, you represent that you do not have any physical or other conditions that would create a hazard for you or other Participants or affect other people’s enjoyment of the tour. If you have a physical or medical condition, dietary restriction, or other condition that will require special attention during the tour, you must inform us in writing when the booking is made. We may require a medical certificate if you have a unique condition. We reserve the right in our sole discretion to accept, decline or remove anyone from a tour (at departure or during the tour) who we judge incapable of meeting the tour’s physical demands. You must complete a waiver as detailed above before the commencement of the tour, confirming your understanding of these circumstances and confirming your physical and medical condition. Please be aware that participation in each activity is a matter for the client on a day-to-day basis during the tour. If you do not want to participate in a particular activity, please let the EdenGate Representative know.
15.2 EdenGate assumes no responsibility for any medical care provided to you. You agree to assume all medical care costs and related transportation provided to you during the tour.
15.3 The client is responsible for all travel arrangements and costs to/from the point of commencement/conclusion of the tour.
15.4 It is the client's responsibility to ensure they have a valid passport and all visas, permits and certificates required for your selected tour, as well as any vaccinations and to comply with all applicable laws.
15.5 The client agrees that EdenGate may take photographs and films of the client while on tour and that these may be used in EdenGate brochures and/or advertising without obtaining further consent or payment regarding such photographs or films.
15.6 Should the client have a complaint regarding the tour, they should inform the EdenGate representative during the tour. If the matter cannot be resolved after the representative’s best endeavours to do so during the tour, the client’s complaint should be made in writing within 20 days so it can be investigated. EdenGate will not consider any claims made after 20 days. If the client writes to EdenGate online, please include a home address to reply to in writing. Please note that if you attempt to address a situation on your own without using this notice procedure, you assume responsibility for any added costs you may incur and forfeit any potential refunds.
15.7 This contract and all matters arising thereunder shall be governed by the laws applicable in Northern Ireland and the courts of that jurisdiction.
15.8 If any provision of these terms and conditions is held invalid or unenforceable by any court of competent jurisdiction, that provision shall be deemed to be rewritten to give effect to the same purpose within the permitted limits of the law. The validity and enforceability of the other provisions shall not be affected.
15.9 If the client is unsuccessful in any legal action instituted against us, the client agrees to pay all our costs, including, but not limited to, legal costs.
15.10 Clients must be aged 18 years and over, but EdenGate may, at its absolute discretion and in exceptional circumstances, give confirmation of acceptance of a person outside this age restriction, subject to the signing of a waiver on behalf of the client by a parent or guardian and any other conditions that EdenGate may deem appropriate.
15.11 You agree that the sole remedy for any default by EdenGate arising under this agreement shall be the return of the paid tour cost. To the maximum extent permitted under applicable law, EdenGate shall not be liable for any special, consequential, indirect, incidental or other damages arising out of or in any way connected to this agreement, including lost profits, whether such damages arise in contract, negligence, tort, under statute, in equity, at law or otherwise, even if EdenGate has been advised of the possibility of such damages. You expressly waive any right you may have to recover such damages.
NO SMOKING/ VAPING POLICY
16.1 EdenGate operates a no-smoking/vaping policy on all its vehicles. Smoking is not permitted on transatlantic flights. We also do not allow smoking on the bus, in hotel rooms or during group meals.
RESPONSIBILITY- PLEASE READ
17.1 EdenGate Travel LTD, Hall Gate House, 39a Cranfield Road, Kilkeel, Co Down, BT34 4LJ, referred to as “the Operator”, acts as an “agent” for you in making arrangements for tour services offered in this brochure, including transportation, sightseeing and hotel/lodge accommodation.
17.2 EdenGate and its employees use expert third-party suppliers to arrange flights, tours, transportation, sightseeing, and all other services related to the trip.
17.3 Edengate does not own, manage, operate, supervise, or control any transportation, vehicle, airplane, hotel, restaurant, or other entity that supplies services related to the trip. All tickets, receipts, vouchers, etc., are issued subject to the terms and conditions specified by each supplier.
17.4 Edengate will pay each supplier well before the tour date and must abide by the cancellation terms.
17.5 Edengate is not responsible for a supplier’s failure to pay a refund or for supplier bankruptcy or insolvency.
17.6 Our air carriers, hotels/lodges, motor coaches, and other tour services suppliers are independent contractors. They are not principals, agents, employers, employees, masters, servants, representatives, partners or joint venturers of the Operator or its affiliates.
17.7 Please note we cannot accept liability, provide refunds or pay compensation where the performance of our contractual obligations is prevented or affected, or you otherwise suffer any loss, injury, death, inconvenience or damage due to circumstances amounting to “force majeure”. This means any event or circumstances which we or our suppliers of the services in question could not foresee or avoid. Such events and circumstances may include acts of God, actual or threatened, war, insurrection, riots, strikes, civil action, decisions by governments or governing authority, technical or maintenance problems with transport, changes of schedules or operational decisions of air/transport carriers, terrorist activity or the threat thereof, industrial action, natural or nuclear activity, epidemic, pandemic, illness, physical injury, quarantine, medical or customs or immigration regulation, delay, or cancellation, adverse weather conditions, fire and all similar events outside our control.
17.8 All certificates and other travel documents for tour services issued by the Operator are subject to terms and conditions specified by the supplier and to the laws of the countries where the services are rendered.
17.9 If the services included in the tour cannot be supplied or there are changes in an itinerary for reasons beyond the Operator's control, the Operator will arrange for comparable services when possible. The tour participants will pay any additional expense, and the Operator will refund any resulting savings to the tour participants. No further claim for reimbursement shall apply.
17.10 Edengate reserves the right to accept or reject any person as a tour participant, to expel any tour participant from the tour, to make changes in the itinerary whenever the Operator deems it necessary for the comfort, convenience or safety of the tour participants, and to cancel a tour at any time.
GENERAL
18.1 The booking conditions detailed herein and the Waiver of Liability contain the entire contract between the client and EdenGate. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. A duly authorised Director of EdenGate may only vary this contract in writing.
18.2 The client’s contract is with EdenGate as the tour operating company. At any time and at EdenGate’s discretion, we may nominate to the client in writing any other company or person to have the benefit of some or all of those provisions of this contract, which EdenGate may then specify as if the client had agreed to the provisions directly with that company or person in the first place as well as agreeing to them with EdenGate. EdenGate may, at its complete discretion, assign all or any rights and liabilities arising under or by virtue of this or any other contract with the client.
18.3 All bookings with carriers and other service providers (including but not limited to providers of accommodation, activities and food) are subject to the terms and conditions and limitations of liability imposed by those carriers and other service providers. Please note that some of these limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. Whilst EdenGate cannot accept any responsibility for any loss as a result of such actions or as a result of any act of omission of any such third parties, EdenGate will give every assistance to the client in helping to resolve any reasonable dispute.
18.4 Many accommodation arrangements referred to in the brochure are provided independently by third-party accommodation providers. Those providers subject to the terms and conditions and limitations of liability impose such arrangements, and as such, any contracts are undertaken directly between you and the third-party accommodation provider. All such arrangements are made independently of EdenGate, regardless of any help and assistance which EdenGate may provide in securing such arrangements.
18.5 Many activities and outdoor pursuits arrangements referred to in the brochure are provided independently by third-party activity and outdoor pursuits providers. Those providers subject to the terms and conditions and limitations of liability impose such arrangements, and as such, any contracts are undertaken directly between you and the third-party activity and outdoor pursuits provider. All such arrangements are made independently of EdenGate, regardless of any help and assistance that EdenGate may provide in securing such arrangements.
18.6 Please note that no airline, carrier or third-party service provider depicted or recommended in the brochure, by virtue of their endorsement of this brochure, represents themselves either as contracting with or having any legal relationship with EdenGate.
18.7 Every effort is made to ensure website and brochure accuracy when going to print and going live online. However, EdenGate cannot be held responsible for printing and typographical errors or errors arising from unforeseen circumstances.
CLAIMS
19.1 If any portion of the journey has not fulfilled your prior expectations, the claim must be filed within 10 days of the termination of your confirmed journey and return to your point of origin. The case will be reviewed and answered. Claims posted later than 10 days will be disregarded and considered unacceptable and will not hold the Operator liable in any way.
19.2 Each tour participant understands that the Operator will accept that participant’s booking in reliance upon such participant’s acceptance of the Tour Conditions. No person other than an authorised representative of the Operator by a document in writing is authorised to vary, add or waive any term or condition on the website or brochures, including any term or condition outlined in the preceding provisions.
19.3 Edengate reserves the right to alter, adjust, modify or cancel any tour itinerary without prior notification. Payment of the required deposit or any partial or complete payment on a tour package constitutes consent to all provisions, conditions and general information in this printing.
VALIDITY
20.1 All EdenGate Tours are operated by: EdenGate Travel Limited's registered office at Hall Gate House, 39a Cranfield Road, Kilkeel Co Down, N. Ireland BT344LJ 13.
20.2 These terms and conditions are valid for all reservations made through 2025/2026
Updating of Terms and Conditions: EdenGate Travel Limited reserves the right to update and/or alter these terms and conditions at any time. It is your responsibility to be familiar with these terms and conditions.